When I was growing up in my home town, I was always fascinated with Hotels. The St. George and the Phoenician hotels were located within a short drive from my home. At the Phoenician, the fascination was accentuated by the view from the lower deck bar. The bar had a very thick glass wall, where just on the other side of this wall, was the lower section of the swimming pool located on the first level. You could see the bathers swimming, diving, frolicking and playing in the pool right in front of your eyes.
While my fascination did not take me anywhere at the time, my desire to learn did. It was to immigrate to the US to further my education. After coming to the US with $250 to my name and a few clothes in my bag, I started school with the hope to becoming a pilot. Just a few months into it, my need to work to earn a living necessitated that I look and find a job. The first job was to take the only position I could do at the time, and it was a dishwasher’s position at a restaurant in Miami, FL. However, my hospitality career took off and took me from that humble position to being a general manager at large and fancy resorts, up to a V.P. position. I even was able to start and maintain my own small hotel management company for about ten years, during which I had the opportunity to develop commercial real estate by building seven managing five limited service hotels.
The hospitality business apparently was my calling, and I have spent over 25 years in hospitality management. I managed such resorts as: Carmel Highland Golf & Tennis Resort in San Diego, CA; The Mount Washington Resort in Bretton Woods, NH, home of the Bretton Woods Monetary Conference of July 1944, and managed a Marriott Resort in Vail CO.
I enjoyed the hospitality business very much, even though it was hard work. That's why I titled this blog "Hospitality is a Gift". It is a gift. If you are gifted and enjoy it, hard work is no longer hard, but fun. However, no matter how gifted you are, and how many years you spend serving others and catering to others, someone somewhere does something different that is called "great service" which adds to the meaning of the word "hospitality".
During one of my "stops" in a resort I managed, I came across a narrow booklet, about 93 pages, titled "750 Guest Services Ideas". Well that blew my mind. How many ideas for service can one come up with? Well someone did. It was a plethora of ideas and recommendations that encompass: attention to details, guestroom amenities, guest comfort, recreation and other guest services. This was also fascinating.
After those many years in hospitality, all I can say is man's creativity is infinite in its possibilities. And I learned not to take things for granted, but to dream and create and let the mind wonder in this huge, magnificent universe and let the juices of creativity flow.
Hospitality is a Gift. If it were not, you would not be able to enjoy working this hard and being of service to other.
Author:Charles Nehme Phone: 512-658-6819 Dated: December 4th 2015 Views: 495 About Charles: Charles came into the real estate business from the Hospitality Industry, where customer service is ...
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